Thank you for taking the time to share such thoughtful feedback. We’re glad you enjoyed the flavor profile, but we’re sorry to hear the color and texture didn’t meet your expectations. This isn’t the experience we aim to deliver, and we’ve shared your comments with our quality control team to review the batch further.
We truly appreciate your honesty, as it helps us continue improving and refining our products. If you’d like assistance or support, please feel free to reach out to us directly; we’re always here to help - Matchaeologist Team